Returns & Refund Policy
At Manuals Centre, we are committed to providing high-quality digital repair manuals that empower you to tackle vehicle repairs confidently. We stand behind our products, and your satisfaction is our top priority. To ensure you have complete peace of mind with every purchase, we offer a 5-day Satisfaction Guarantee on all our digital manuals.
5-Day Satisfaction Guarantee
Our Guarantee:
If, for any reason, you are not completely satisfied with your digital repair manual within 5 days of purchase, please contact us at contact@support.manualscentre.com. We will work diligently to address your concerns. Our team is here to assist you with any issues you might experience, whether a technical problem, a download error, or if the manual does not meet your expectations.
What We Offer:
- Replacement: If you encounter a technical issue with the file or the manual is corrupted, we will promptly provide you with a replacement file.
- Refund: If the issue cannot be resolved or you are still unsatisfied, we offer a refund within the 5-day. Contact our support team, and we will process your refund without hassle.
How to Request a Return or Refund
- Contact Us:
- Send an email to contact@support.manualscentre.com with your order details (order number, purchase date) and a clear description of the issue you are facing.
- Review Process:
- Our support team will review your case and may request additional details or screenshots to better understand the problem.
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Resolution:
- If the problem is technical, We will send you a replacement file or provide troubleshooting steps.
- If you remain unsatisfied: We will process a full refund once your request is confirmed to fall within the 5-day satisfaction guarantee period.
Important Information
- Digital Downloads:
- Since our products are digital files available for instant download, all sales are considered final once the 5-day period expires. Please review your manual immediately after purchase.
- Exclusions:
- This 5-Day Satisfaction Guarantee applies only to issues directly related to the quality or functionality of our digital manuals. It does not apply if the manual is not used as intended or if external factors (such as user error or compatibility issues with third-party devices) are involved.
- Timely Communication:
To ensure a smooth resolution process, please contact us within 5 days of your purchase if you experience any issues. Requests received after the 5-day window may not be eligible for a refund or replacement.
- Customer Support:
Our support team is available via email at contact@support.manualscentre.com. We strive to respond to all inquiries within 24 hours during business days. Your feedback is valuable, and we use it to improve our products and services continuously.
Our Commitment
At Manuals Centre, we are dedicated to ensuring that you receive the most accurate, up-to-date, and user-friendly repair manuals available. We take pride in our work and are confident that our digital products will meet your needs. If you have any concerns or questions regarding your purchase, please do not hesitate to reach out. Your satisfaction is the cornerstone of our service.
Thank you for choosing Manuals Centre– we look forward to helping you maintain and repair your vehicle easily and confidently.